Reference:
Manage Severance Process Model - Page 1 for the business process diagram associated with this activity.
Description: Based on established business rules, the CSR or Authorized User determines what Severance Process is the best fit for the specific Account's Service Agreement. Usually CSR or Authorized User tries to use Severance Template to create Severance Process. Sometimes CSR or Authorized User needs to add, subtract or modify events to form Severance process that satisfies business requirements and criteria. CSR or Authorized User uses Severance Process Screen to populate all the Severance Process related data.